Pay Rate Low: 25 | Pay Rate High: 30

Our client is seeking a highly capable Customer Service Representative to support internal and external stakeholders in a fast-paced manufacturing environment. This role requires discretion, strong product and process knowledge, and the ability to communicate clearly and professionally across multiple departments while ensuring accurate and timely order execution.

KEY RESPONSIBILITIES

• Prepare, negotiate, and manage customer quotations and proposals with accuracy and confidentiality.

• Calculate pricing for prospective orders using established pricing structures and historical data.

• Process customer orders and review purchase orders for accuracy, including pricing, drawing revisions, and shipping details.

• Enter and manage purchase orders in the IQMS system as required.

• Serve as a primary point of contact for customers to resolve discrepancies related to orders, quotations, and documentation.

• Coordinate closely with Master Scheduling and cross-functional teams to ensure orders progress on schedule.

• Participate in daily production meetings and proactively track order status.

• Independently research and resolve issues using internal systems, documentation, and prior knowledge.

• Provide receptionist coverage and administrative support as needed, including year-end filing.

• Perform additional duties as assigned by management.

QUALIFICATIONS

• High school diploma or equivalent; bachelor’s degree preferred.

• Minimum of three years of customer service experience in a manufacturing environment.

• Strong mathematical aptitude and solid computer proficiency.

• Advanced skills in Microsoft Excel, Word, and Outlook.

• Exceptional written and verbal communication skills with the ability to engage effectively at all organizational levels.

• Highly organized, detail-oriented, and able to manage multiple priorities independently.

• Professional demeanor with a strong commitment to accuracy, confidentiality, and customer satisfaction.

INDBH #LI-DNI