Pay Rate Low: 110000 | Pay Rate High: 125000
A great medical equipment manufacturing company in Union County, NJ,  is looking for an Client Services Manager, who plays a key role in delivering exceptional service to clients, optimizing workflows, and managing top accounts.

Location: Union County, NJ
Type: Direct Hire
Pay: $100-125K (Direct Hire)
Hours: Monday – Friday, 8:00 AM – 5:00 PM
 

KEY RESPONSIBILITIES:

• Manage the daily activities of the Client Services team, overseeing lead control, pricing, and overall customer satisfaction.

• Monitor and document individual CSR performance for productivity and accuracy (quotes, order acknowledgements, order changes) and provide coaching as needed.

• Handle escalated customer issues by working closely with team members, production scheduling, and shipping departments to resolve order or service disruptions.

• Communicate with strategic accounts regarding issues and provide continuous updates and follow-ups.

• Maintain accuracy of customer records and account information.

• Train new Client Services employees and support ongoing development of current team members.

• Develop and implement new employee training programs, including 30-, 60-, and 90-day assessments, meeting notes, development plans, and training adjustments.

• Create and review work instructions for the department, improving efficiency and customer experience.

• Enforce company standards, policies, and procedures across the team.

• Perform all essential duties of a Client Services Representative as needed.

• Represent the department at trade shows or company events when required.

• Perform other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Directly supervise Client Services Representatives.

• Train, assign, and direct team members’ work, addressing complaints and resolving problems.

• Document performance and discuss team progress with leadership during recurring 1:1 meetings and annual performance reviews.

• Ensure compliance with company policies and applicable laws in all supervisory activities.

QUALIFICATIONS:

• High school diploma or equivalent required; BA/BS preferred.

• Minimum 3–5 years of customer service experience in a manufacturing or B2B environment, including supervisory experience.

• Strong communication, coaching, and leadership skills.

• Proficient in Microsoft Excel, Word, and Outlook.

• Ability to manage multiple priorities, workflow, and team performance.

• Professional appearance, demeanor, and acute attention to detail.
  
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