We are seeking a detail-oriented and customer-focused Customer Service Representative (B2B) with a background in life sciences and experience in regulated manufacturing environments. This role is ideal for someone who thrives in a fast-paced setting and is passionate about delivering exceptional service to business clients! 

Location: Mount Prospect, Illinois (Onsite)

Schedule: Monday–Friday, 8AM – 5PM

Pay: $25–$30 per hour
 

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Key Responsibilities

• Provide exceptional customer service via phone, email, and chat
• Assist business clients with inquiries, concerns, and product-related requests
• Accurately enter, review, and escalate orders as needed
• Analyze customer needs and recommend appropriate solutions
• Maintain detailed and accurate customer records
• Collaborate with internal teams to ensure customer satisfaction
• Follow company policies and procedures for all customer interactions
• Demonstrate strong communication skills and professional etiquette

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Qualifications

• High School Diploma required; Associate of Science degree preferred
• 3–5 years of customer service experience within a regulated environment (pharmaceutical manufacturing, medical device, food manufacturing, or other life sciences industries)
• Experience with data entry, SDS documentation, order entry, order processing, shipment inquiries, order discrepancies, etc 

***This job description is a complete list of all desired skills but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!***

INDBH
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